What information we collect about you?

We collect information about you when you register with us or request services or information and advice from us. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies. ( see below)

How will we use the information about you?

We collect information about you to process your order or request for services, manage your account and, if you agree, to email you about other products and services we think may be of interest to you.

We use your information collected from the website to personalise your repeat visits to our website.

If you agree, we shall pass on your personal information to our group of companies so that they may offer you their products and services.

CHCSS will not share your information for marketing purposes with companies outside  CHCSS.

We will not disclose any information to any company or organisation outside of the CHCSS Group except to help prevent fraud or if required to do so by law.

Should you ask us to contact any other company or organisation on your behalf your express permission to use your data for this purpose only will be requested and evidenced in the form of a signed form.

In processing your  request for services, we may send your details too, and also use information from credit reference agencies and fraud prevention agencies.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please contact us by email at info@chcss.org.uk or by letter at Cliff House, Hilton Lane, Knaresborough, HG5 8BX.

We may make a small charge for this service.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.