Privacy & Cookies Policy

This privacy policy explains how Cliff House Community Support Services use any personal information we collect about you when you use this website.


  • What information do we collect about you?
  • How will we use the information about you?
  • Access to your information and correction
  • Cookies
  • Other websites
  • Changes to our privacy policy
  • How to contact us
Knaresborough Bridge

What information we collect about you?

We collect information about you when you register with us or request services or information and advice from us. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies. ( see below)

How will we use the information about you?

We collect information about you to process your order or request for services, manage your account and, if you agree, to email you about other products and services we think may be of interest to you.

We use your information collected from the website to personalise your repeat visits to our website.

If you agree, we shall pass on your personal information to our group of companies so that they may offer you their products and services.

CHCSS will not share your information for marketing purposes with companies outside  CHCSS.

We will not disclose any information to any company or organisation outside of the CHCSS Group except to help prevent fraud or if required to do so by law.

Should you ask us to contact any other company or organisation on your behalf your express permission to use your data for this purpose only will be requested and evidenced in the form of a signed form.

In processing your  request for services, we may send your details too, and also use information from credit reference agencies and fraud prevention agencies.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please contact us by email at or by letter at Cliff House, Hilton Lane, Knaresborough, HG5 8BX.

We may make a small charge for this service.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.


Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit or

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated as below.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you by email at or by letter at Cliff House, Hilton Lane, Knaresborough, HG5 8BX.

Document last amended: JAN 2021

Review due: DEC 2021

Scroll to Top